If you need help playing our online videos, please read through the following frequently asked questions. If they don't provide the answers you need, feel free to contact us:
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or 1-888-220-3002 (toll free in the U.S.).
1. Q: I can't log in.
A: In the top right corner of our home page, there are two places to log in: MAIN Login and STORE Login. To watch videos or post on the forum, select MAIN Login. Enter your email address and password. If you have an old set of login information that includes a login (not an email) and a password, please send us an email at
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or call us at 1-888-220-3002 and we will reset your information.
If you still can't log in, you can click 'Forgot Your Password' to get a token you can use to reset your password. Or you can call us for assistance.
2. Q: My token doesn't work! I tried it multiple times.
A: A token can only be used (entered) one time. Then it expires. You can easily get a new token by going to the Main Login and clicking 'Forgot Your Password.' If you are having trouble copying and pasting the token, please just give us a call or send us an email at
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and we would be happy to reset your password for you.
3. Q: I am logged in but it still tells me that I need to subscribe.
A: To play most of our videos, you need to subscribe to our online education program, which costs $39 per year. You need to purchase the subscription before the videos will play. Registering on the website is not the same as subscribing to our online education program. Once you are registered on our website and have logged in, you can subscribe to and pay for the video subscription by clicking on this link: https://www.bullseyeglass.com/education/subscribe.html?option=com_osemsc&view=register&Itemid=
4. Q: I am logged in, and it shows my name in the upper right corner. But when I try to play a video, it says I am no longer logged in—but I have not logged out.
A: Your computer's cookies are likely remembering a previous login session and your computer needs to be refreshed. You can click the 'Refresh' button on your browser (or press F5) each time you get this message to refresh your computer's memory until you stay logged in. Or, you can close out of your browser and get back in. Perhaps the best thing to do is to turn off your computer and then turn it back on to reset your system. If you do not turn off your computer very often, you might try turning it off overnight about once a week. This is a good practice that allows your machine to rest and reset.
5. Q: I am logged in and have paid for the videos, but when I try to play them, I only get a black screen or an hourglass icon.
A: Our video lessons play best on Chrome, Safari, Firefox and a few other browsers. It is important to have the most up-to-date version of the browser you are using. Internet Explorer is well known for having video playback issues. If you have Internet Explorer, we recommend installing Google Chrome as a browser. It only takes a minute and is quick and easy to set up.
To improve playback, we also suggest clearing your cookies and cache. If you do not clear these very often, they could be slowing down your computer quite a bit and making video playback difficult. Clearing your cookies and cache is easy to do. For more detailed instructions, click this link: http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050
While we cannot test for or anticipate the quirks of every possible hardware/operating system/browser combination, we can say that the key contributor to video playback success is having an up-to-date version of a lightweight standards-compliant browser like Google Chrome.
Download the latest version of Chrome for free at: https://www.google.com/chrome
If a default install of Google Chrome will not play Bullseye's online videos, it's possible that there are issues with your computer hardware, operating system, or network connection.
Here are some questions to consider:
- Is your operating system patched to the latest version, including all related hardware drivers?
- Are you in a network environment with exceptional security such as a firewall that may be blocking connections?
- Do you have a reliable broadband Internet connection such as DSL or cable?
- Is your machine known to be free of viruses and malware?
- Does your computer have adequate available memory and storage?
- Do you have many tabs/windows open on your browser?
- Are you running other resource-intensive applications simultaneously with your browser?
If you need further assistance, you might find it helpful to consult with a computer technician. If you've never had your computer serviced, you might be pleasantly surprised by how much better it works after a quick professional tune up.
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