Video Help FAQ | Methods & Ideas

Video Help FAQ

 

If you don't find the answer here, email us or call 888-220-3002 (toll free in the US).

Where do I log in?
Click the button labeled "Log In" at the top right corner of this page. Enter your email address and password. If you have an old set of login information that includes a login (not an email) and a password, send us an email or call us at 888-220-3002 and we will reset your information.

If you still can't log in, click "Forgot Your Password" to get a token you can use to reset your password. Or call us for assistance.

My token doesn't work. I tried it multiple times.
A token can only be used (entered) one time. Then it expires. You can get a new token by going to "Log In" and clicking "Forgot Your Password." If you are having trouble copying and pasting the token, give us a call or send us an email and we will reset your password.

I am logged in but it still tells me that I need to subscribe.
To play most of our videos, you need to subscribe to our online education program, which costs $45/year. Registering on the website is not the same as subscribing to the Bullseye Kiln-Glass Education Online video program. Once you are registered on our website and have logged in, you can subscribe to and pay for the video subscription by clicking on this link: https://www.bullseyeglass.com/education/subscribe.html?option=com_osemsc&view=register&Itemid=

I am logged in, and it shows my name in the upper right corner. But when I try to play a video, it says I am no longer logged in—but I have not logged out.
Your computer's cookies are likely remembering a previous login session and your computer needs to be refreshed. Click the 'Refresh' button on your browser (or press F5) each time you get this message to refresh your computer's memory until you stay logged in. Or you can close and restart your browser. Perhaps the best thing to do is to turn off your computer and then turn it back on to reset your system. If you don't turn off your computer very often, you might try turning it off overnight about once a week. This is a good practice that allows your machine to rest and reset.

I am logged in and have paid for the video subscription, but when I try to play them, I only get a black screen or an hourglass icon.
Our video lessons play best on Chrome, Safari, Firefox and a few other browsers. It is important to have the most up-to-date version of the browser. Internet Explorer is well known for having video playback issues. We recommend installing Google Chrome as a browser. It is quick and easy to set up.

Download the latest version of Chrome for free: www.google.com/chrome

We also suggest clearing your cookies and cache regularly. If you do not clear these very often, they can slow down your computer and make video playback difficult. Clearing your cookies and cache is easy to do. See Google's site for more detailed instructions.

While we cannot test for or anticipate the quirks of every possible hardware/operating system/browser combination, we can say that the key contributor to video playback success is having an up-to-date version of a lightweight standards-compliant browser like Google Chrome.

If a default install of Google Chrome won't play Bullseye's online videos, it's possible that there are issues with your computer hardware, operating system, or network connection.

Some questions to consider:

  • Is your operating system patched to the latest version, including all related hardware drivers?
  • Are you in a network environment with exceptional security such as a firewall that may be blocking connections?
  • Do you have a reliable high-speed Internet connection such as DSL or cable?
  • Is your machine free of viruses and malware?
  • Does your computer have adequate available memory and storage?
  • Do you have many tabs/windows open on your browser?
  • Are you running other resource-intensive applications simultaneously with your browser?